{"id":10,"date":"2024-02-03T17:10:30","date_gmt":"2024-02-03T11:40:30","guid":{"rendered":"http:\/\/suratextile.com\/?page_id=10"},"modified":"2024-02-03T17:19:42","modified_gmt":"2024-02-03T11:49:42","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/suratextile.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p>Refund &amp; Returns Policy<\/p><p>Thank you for shopping at Suratextile.com. We appreciate your trust in us for providing you with high-quality ladies suits and dress materials. Our Refund &amp; Returns Policy is designed to ensure a smooth and hassle-free experience for our valued customers.<\/p><p><strong>Returns<\/strong><\/p><p>We understand that there may be instances where you need to return a product. We accept returns only in the following scenarios:<\/p><ol class=\"wp-block-list\"><li><strong>Defects or Damages:<\/strong> If you receive a product with any defects or damages, please contact our customer service within 48 hours of receiving the order. We will initiate the replacement process upon verification.<\/li><\/ol><p><strong>Replacement Process:<\/strong><\/p><p>a. Contact our customer service team On WhatsApp within 48 hours of receiving the product.<\/p><p>b. Provide order details, images of the defects or damages, and a brief description of the issue.<\/p><p>c. Our team will assess the request and, if eligible, guide you through the replacement process.<\/p><p><strong>Refunds<\/strong><\/p><p>In case the product for replacement is out of stock, or if you prefer a refund instead of a replacement, the following steps will be taken:<\/p><ol class=\"wp-block-list\"><li><strong>Out of Stock Replacement Item:<\/strong> If the replacement item is unavailable, we will inform you promptly. You will have the option to choose an alternative product or request a refund.<\/li>\n\n<li><strong>Refund Process:<\/strong> Refunds for eligible cases will be processed within 4-5 working days. The refunded amount will be credited to the original payment method used during the purchase.<\/li><\/ol><p><strong>Conditions for Returns and Refunds:<\/strong><\/p><ol class=\"wp-block-list\"><li>The product must be unused, in its original packaging, and with all tags attached.<\/li>\n\n<li>Returns are accepted only for defects or damages reported within 48 hours of receiving the product.<\/li>\n\n<li>Replacement or refund will not be processed if the product shows signs of use or is damaged due to customer mishandling.<\/li>\n\n<li>We reserve the right to reject any return or refund request that does not meet the specified criteria.<\/li><\/ol><p><strong>Contact Us:<\/strong><\/p><p>If you have any questions about our Refund &amp; Returns Policy, please contact our customer service team on WhatsApp. We are here to assist you and ensure your satisfaction with our products and services.<\/p><p>Thank you for choosing Suratextile.com!<\/p>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy Thank you for shopping at Suratextile.com. We appreciate your trust in us for providing you with high-quality ladies suits and dress materials. Our Refund &amp; Returns Policy is designed to ensure a smooth and hassle-free experience for our valued customers. Returns We understand that there may be instances where you need [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - Surat Textile<\/title>\n<meta name=\"description\" content=\"Thank you for shopping at Suratextile.com. We appreciate your trust in us for providing you with high-quality ladies suits and dress materials. 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