Refund and Returns Policy

Refund & Returns Policy

Thank you for shopping at Suratextile.com. We appreciate your trust in us for providing you with high-quality ladies suits and dress materials. Our Refund & Returns Policy is designed to ensure a smooth and hassle-free experience for our valued customers.

Returns

We understand that there may be instances where you need to return a product. We accept returns only in the following scenarios:

  1. Defects or Damages: If you receive a product with any defects or damages, please contact our customer service within 48 hours of receiving the order. We will initiate the replacement process upon verification.

Replacement Process:

a. Contact our customer service team On WhatsApp within 48 hours of receiving the product.

b. Provide order details, images of the defects or damages, and a brief description of the issue.

c. Our team will assess the request and, if eligible, guide you through the replacement process.

Refunds

In case the product for replacement is out of stock, or if you prefer a refund instead of a replacement, the following steps will be taken:

  1. Out of Stock Replacement Item: If the replacement item is unavailable, we will inform you promptly. You will have the option to choose an alternative product or request a refund.
  2. Refund Process: Refunds for eligible cases will be processed within 4-5 working days. The refunded amount will be credited to the original payment method used during the purchase.

Conditions for Returns and Refunds:

  1. The product must be unused, in its original packaging, and with all tags attached.
  2. Returns are accepted only for defects or damages reported within 48 hours of receiving the product.
  3. Replacement or refund will not be processed if the product shows signs of use or is damaged due to customer mishandling.
  4. We reserve the right to reject any return or refund request that does not meet the specified criteria.

Contact Us:

If you have any questions about our Refund & Returns Policy, please contact our customer service team on WhatsApp. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Suratextile.com!